Frequently Asked Questions
Everything you need to know about bringing Peony home.
What is the typical shipping timeframe for furniture?
Most of our handcrafted home pieces are processed within 3-5 business days. Standard shipping typically takes 7-10 business days depending on your location.
Do you offer international shipping?
Currently, Peony ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by region.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return items in their original condition within 30 days of delivery for a full refund, excluding shipping costs.
Are your textiles and fabrics sustainably sourced?
Yes, we prioritize eco-friendly materials. Our linens and cottons are Oeko-Tex certified, ensuring they are free from harmful chemicals and safe for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Peony account.